Kohl's

This was going beautifully! Then the update came last week. (March 2022) And now it won’t let me use this app. It says my device “requires IOS 13.0 or later, but, that I can download the last compatible version”. (Download an older version of this app). Well..., guess what? It won’t even let me do that. It just spins then says it says it won’t update. And I try going back on the Kohl’s app, it says there is a new enhanced version. You can NOT close out this notification and shop any way. So I click on the notification (since it won’t close) and it forwards me right back to the App Store"

I am a VIP cardholder so clearly I like shopping their stores but online is a whole other place. 4 times I placed online orders and everyone a full disappointment! First..outdoor furniture order suddenly gone missing after delivery schedule set and sent to UPS (supposedly) so they canceled it. I even rescheduled my week around this delivery. Second.. attempted to reorder outdoor furniture, confirmed order, only to be emailed days later they canceled again saying none available now. Very frustrating! Third..daughters birthday roller skates arrived literally thrown on the porch, the box inside completely torn apart and skates scratched up. The wheels were dirty. They appeared used and mistreated every step of the way. Too late to reorder them as they arrived the day before her birthday so i cleaned them the best i could. Calling customer service was a total bust. No one would answer and all automated time wasting nonsense. Last!…ordered same daughter a pair of shoes that only came in her size online at the time. They arrived with black marks on both shoes as if mishandled and a red lipstick stain on the fabric on one side. Get it together Kohls! We like online shopping too and expect our service and merchandise to be valued. This is not the type of consistency or treatment we look forward to at any level."

Can’t keep you signed it. I have had a Kohl’s card/account for over 20 years & I have never, not one single time, been able to log in using my password. I always have to change it because it won’t let me in (even tho my iPhone saves it after each change). I have a book in my desk with account sign in/password info & the kohl’s section has so many crossed out & erased, it’s asinine. I hate every single thing about this app, when I can get signed in. Too many clicks necessary to go back if needed. I click on a shirt I like, have to do a drop down for color/size, can’t just hit back (when they don’t have what you want in your size, cause they never do) you have to hit the tiny x to clear the drop down menu or you can’t go back. There are so many small, annoying things about this app. And the BIG annoying thing that you can’t ever log in. And why do I want another sign in/password for my kohl’s wallet, that’s different than my kohl’s charge info? Let me log in! When (if) I log in, let me be logged in to everything. Let me pay my bill! Let me pay with my kohl’s charge! Let me see my Kohl’s cash! It’s. Not. That. Hard. I hate this app. My husband won’t even pay the bill anymore cause the website is the same way. Can’t ever log in! We’re in our 40’s & this is the only account we both despise or have this issue with."

I don’t mind shopping online, and like most people, it’s become a necessity. I have had MULTIPLE issues over the last year with items I’ve ordered on the Kohls app. For example: In one instance, I ordered a pair of women’s shoes and was shipped a 3pc bathroom set of toothbrush holder, soap holder and cup. In another I ordered a woman’s dress and received a child’s. Both instances were huge issues when I went to the kohl’s store to return the items, as they were not what I ordered. Both instances were very frustrating, dealing with the employees/managers that either didn’t believe I was telling the truth, or didn’t know HOW to help me. Although I have continued to shop online, I am less likely to use Kohl’s. In both of these cases, the items i ordered were in the 40 dollar range. I am much less likely to order anything expensive, not knowing whether the item I will receive will be correct, and if it isn’t, how it will be handled by the customer service employees when I try to have it rectified."

I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!"